Job Description
Join our award-winning luxury hotel in the heart of Nashville! We're seeking passionate Front Desk Agents to create unforgettable guest experiences in Music City. This immediate hire opportunity offers competitive pay, benefits, and career growth within a renowned hospitality brand. Perfect for detail-oriented professionals who thrive in fast-paced environments.
Responsibilities
- Deliver exceptional guest service through check-in/out processes and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Resolve guest complaints professionally and escalate complex issues to management
- Utilize hotel management systems (Opera/PMS) for accurate record-keeping
- Act as local tourism ambassador with comprehensive city knowledge
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in hotel management software and Microsoft Office suite
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak hours
- Valid Tennessee driver's license and clean driving record (if required for shuttle duties)
- Flexible availability including nights, weekends, and holidays
- Basic foreign language skills (Spanish preferred)