Job Description
Are you a people person looking for a rewarding career in the heart of North Carolina? The Grand Raleigh Hotel is seeking a dedicated and energetic Front Desk Agent to join our dynamic team. We pride ourselves on exceptional guest service and are looking for individuals who are ready to learn and grow within the hospitality industry.
Even if you are new to the hospitality industry, we offer comprehensive training and a supportive environment where you can build a successful career. Join us in creating memorable experiences for our guests every day.
Why Join Us?
- Competitive hourly wage ($15.00 - $20.00)
- Health, dental, and vision insurance
- Employee discounts on dining and stays
- Opportunities for career advancement
- Modern, smoke-free work environment
Responsibilities
- Greet guests warmly and professionally upon arrival and departure, ensuring a smooth check-in and check-out process.
- Manage incoming calls and correspondence with a high level of courtesy and efficiency.
- Handle guest inquiries, requests, and complaints promptly, escalating complex issues to the management team when necessary.
- Assist in maintaining the cleanliness and organization of the front desk area and lobby.
- Process payments accurately using the property management system (PMS).
- Uphold all hotel security and safety policies to ensure a secure environment for guests and staff.
- Collaborate with housekeeping and maintenance teams to address guest needs in a timely manner.
Qualifications
- No prior hospitality experience required – we provide on-the-job training!
- Excellent communication and interpersonal skills with a friendly and welcoming demeanor.
- Proficiency with computers and basic data entry skills.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Strong problem-solving abilities and a proactive attitude.
- High school diploma or equivalent required.
- Ability to stand for extended periods and lift moderate amounts of weight.