Job Description
Are you the first point of contact for a world-class healthcare facility?
Apex Medical Center is seeking a dedicated and professional Front Desk Agent to join our Raleigh team. We pride ourselves on delivering exceptional patient experiences, and that starts with you. We offer flexible shift work schedules to accommodate your lifestyle while ensuring our patients receive the best care possible.
As a Front Desk Agent, you will serve as the face of our organization, managing front-of-house operations with precision and warmth. If you have a knack for organization and a passion for helping others, we want to meet you.
Why Join Apex Medical Center?
- Competitive hourly pay ($14.00 - $18.00)
- Flexible shift work options (Day, Swing, Graveyard)
- Comprehensive health benefits package
- Professional growth and development opportunities
Responsibilities
- Manage Front-Desk Operations: Oversee the reception area, ensuring it is clean, organized, and welcoming at all times.
- Greet & Check-In: Provide a warm welcome to patients and visitors, managing the check-in process efficiently and accurately.
- Communication: Answer incoming calls with a professional tone, route inquiries appropriately, and manage email correspondence.
- Scheduling & Data Entry: Assist with appointment scheduling, patient registration, and maintaining accurate digital records.
- Payment Processing: Process payments and handle insurance verification with confidentiality and accuracy.
- Visitor Management: Monitor security cameras and manage access for vendors and guests.
Qualifications
- Experience: Previous experience in a front desk, reception, or customer service role preferred.
- Professionalism: High level of professionalism, poise, and excellent interpersonal skills.
- Technical Proficiency: Comfortable using computer systems, EMR software, and Microsoft Office Suite.
- Availability: Ability to work rotating shifts, weekends, and holidays as required.
- Education: High School Diploma or equivalent required.
- Language: Strong command of English, both verbal and written.