Job Description
Are you a dedicated professional with a passion for hospitality? Sacramento Grand Hotel is currently seeking a dynamic Front Desk Agent to join our elite team. We pride ourselves on delivering world-class service to our guests and offer a competitive benefits package for our full-time staff.
Located in the heart of California's capital, we are a premier destination for travelers seeking comfort and luxury. If you are ready to advance your career in a vibrant environment, we want to hear from you.
Responsibilities
- Manage the front desk operations efficiently during all shifts, ensuring a seamless check-in and check-out process.
- Greet guests with warmth and professionalism, addressing inquiries and resolving issues with a customer-first approach.
- Handle phone inquiries and emails promptly, acting as the primary point of contact for guests and vendors.
- Assist in housekeeping coordination and maintenance requests to ensure room readiness.
- Maintain accurate records of guest registrations, folios, and financial transactions.
- Enforce hotel safety and security protocols to ensure a safe environment for all guests and staff.
- Upsell amenities and promote hotel services to maximize revenue opportunities.
Qualifications
- Previous experience in a hospitality or customer service role is preferred.
- Proficiency in Microsoft Office Suite and Property Management Systems (PMS).
- Strong verbal communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- High school diploma or equivalent required.
- Professional appearance and demeanor.
- Ability to multitask in a fast-paced environment.