Job Description
Welcome to the Sacramento Metropolitan Hotel, where hospitality meets luxury. We are currently seeking a dedicated and charismatic Front Desk Agent to join our award-winning team.
As the face of our hotel, you will be responsible for creating a warm and welcoming atmosphere for our guests, ensuring their stay is nothing short of exceptional. If you have a passion for service and thrive in a fast-paced environment, we want to hear from you.
Why Join Us?
- Competitive salary and benefits package.
- Employee dining discounts and hotel stays.
- Career growth opportunities within the hotel group.
- Training and development programs.
Responsibilities
- Guest Relations: Provide a warm, friendly greeting to all guests upon arrival and departure, ensuring a high standard of customer service.
- Check-In/Out: Efficiently manage guest check-ins, check-outs, and room assignments using our property management system (PMS).
- Reservation Management: Assist with reservation modifications, cancellations, and confirmations to maximize room availability.
- Communication: Answer multi-line phones professionally and relay messages promptly to guests and staff.
- Problem Resolution: Handle guest inquiries, complaints, and special requests with grace, patience, and problem-solving skills.
- Lobby Maintenance: Monitor the lobby area to ensure it is clean, organized, and welcoming at all times.
- Security & Access: Manage key cards and ensure the security of the hotel property and guest privacy.
Qualifications
- Experience: Previous experience in a hotel front desk, reception, or customer service role is preferred.
- Communication: Excellent verbal and written communication skills with a professional and welcoming demeanor.
- Technical Skills: Basic computer literacy and the ability to learn new property management software quickly.
- Availability: Flexibility to work rotating shifts, including evenings, weekends, and holidays.
- Education: High school diploma or equivalent is required.
- Appearance: Professional appearance and grooming standards are essential.
- Language: Bilingual abilities are a plus.