Job Description
Launch your hospitality career with Grand Plaza Hotel! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences in Sacramento's vibrant downtown. As the first point of contact, you'll create memorable stays while working flexible shifts including nights, weekends, and holidays. Enjoy competitive pay, comprehensive training, and growth opportunities in a luxury hotel environment.
Responsibilities
- Manage seamless guest check-in/check-out processes
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries and service issues promptly
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems (Opera/PMS)
- Uphold brand standards during all interactions
- Process mail/deliveries and maintain lobby aesthetics
Qualifications
- High school diploma or equivalent
- Basic computer proficiency
- Strong communication and conflict resolution skills
- Flexible availability for rotating shifts
- Previous customer service experience preferred
- Professional appearance and demeanor
- Ability to work under pressure during peak hours