Job Description
Welcome to Sacramento Luxury Suites, where comfort meets convenience. We are currently seeking a dedicated and energetic Front Desk Agent to join our vibrant team. If you are looking for an entry-level opportunity in the heart of California's capital with flexible shift work, this is your chance to shine.
As the face of our hotel, you will ensure every guest feels valued from the moment they arrive. We offer a dynamic work environment, competitive benefits, and the chance to grow your career in the hospitality industry.
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Handle all incoming phone calls, emails, and in-person inquiries with a polite and professional demeanor.
- Manage reservations, room assignments, and special requests to ensure a seamless guest experience.
- Resolve guest complaints or issues immediately, escalating only when necessary.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments and handle cash, credit card, and check transactions accurately.
Qualifications
- High school diploma or GED is required.
- Previous customer service or hospitality experience is preferred but not required (Entry Level Friendly).
- Excellent verbal communication and interpersonal skills.
- Proficiency in basic computer applications and property management systems.
- Ability to work flexible shifts, including weekends, holidays, and nights.
- A friendly, approachable, and professional attitude.