Job Description
Join our award-winning luxury hotel in the heart of San Antonio as a Front Desk Agent! As the first point of contact for our distinguished guests, you'll deliver exceptional service while showcasing the vibrant culture of the Alamo City. We offer competitive benefits, career growth opportunities, and a dynamic work environment in one of America's top tourist destinations.
Our ideal candidate thrives in fast-paced settings, possesses exceptional communication skills, and takes pride in creating memorable experiences. If you're passionate about hospitality and ready to grow your career with a leading hotel group, apply today!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage guest inquiries with professionalism and local expertise
- Process payments, handle cash transactions, and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities, dining options, and local attractions
- Maintain a clean, organized lobby environment
- Respond to emergency situations calmly and effectively
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Texas driver's license and clean driving record
- Basic knowledge of San Antonio attractions and transportation
- High school diploma or equivalent required
- Spanish bilingualism strongly preferred