Job Description
Are you a hospitality enthusiast looking for an exciting career opportunity in sunny San Diego? The Grand Legacy Hotels is seeking a dedicated and professional Front Desk Agent to join our award-winning team. In this role, you will be the first point of contact for our guests, ensuring a seamless and memorable check-in and check-out experience.
We pride ourselves on delivering exceptional service and creating a welcoming atmosphere. If you have a passion for people and a commitment to excellence, we want to meet you.
Responsibilities
- Greet and welcome guests warmly upon arrival, handling check-ins and check-outs efficiently using property management systems.
- Manage phone inquiries and correspondence with professionalism and courtesy.
- Handle guest requests, complaints, and feedback promptly to ensure high levels of guest satisfaction.
- Monitor the front desk area to ensure security and safety protocols are followed.
- Assist with concierge services, including recommendations for local dining and attractions in San Diego.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready.
Qualifications
- High school diploma or equivalent required; prior experience in a hotel front desk role is preferred.
- Excellent verbal communication and interpersonal skills.
- Strong problem-solving abilities and the ability to work in a fast-paced environment.
- Proficiency in Microsoft Office Suite and hotel property management software (e.g., Opera, StayNTouch).
- Ability to stand for extended periods and lift up to 20 lbs.