Job Description
Join our award-winning downtown Seattle hotel as a Front Desk Agent and become the first point of contact for our discerning guests. We seek a polished professional with exceptional hospitality skills to deliver memorable experiences at our AAA Four-Diamond property. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment in the heart of Seattle.
Responsibilities
- Provide exceptional guest check-in/out experiences with personalized service
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints promptly and exceed satisfaction expectations
- Coordinate with housekeeping and maintenance departments for seamless operations
- Utilize hotel management systems (e.g., Opera) for accurate data entry
- Execute upselling strategies for room upgrades and amenities
- Maintain detailed knowledge of local attractions and transportation
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Washington State Food Handler's preferred
- Flexibility to work evenings, weekends, and holidays
- Fluency in English; Spanish proficiency highly valued