Job Description
Join the vibrant heart of NYC hospitality at the Grand Manhattan Hotel! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences across our 24/7 operations. As the first point of contact, you'll embody luxury service while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and the energy of Manhattan's premier hospitality destination.
Responsibilities
- Seamlessly manage guest check-ins/check-outs using Opera property management system
- Resolve guest inquiries and concerns with swift, personalized solutions
- Coordinate with housekeeping, concierge, and security teams for flawless operations
- Process payments and maintain accurate financial transaction records
- Execute upselling strategies to enhance guest experience and revenue
- Maintain security protocols and emergency response procedures
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Flexible availability including nights, weekends, and holidays
- Exceptional communication and conflict resolution skills
- Basic knowledge of NYC attractions and transportation
- Ability to stand/walk for extended periods during shifts