Job Description
Are you looking for a rewarding career in the heart of the South? The Peabody Memphis is seeking a dedicated and professional Front Desk Agent to join our prestigious hospitality team. We pride ourselves on delivering world-class service and are looking for someone who embodies our core values of excellence and warmth.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer competitive shift differentials, comprehensive benefits, and a dynamic work environment in the heart of downtown Memphis.
Why Join Us?
- Competitive hourly pay with shift differentials.
- Free meals during shifts.
- Discounted hotel stays and local attractions.
- Health, dental, and vision insurance.
- Opportunities for career advancement within the group.
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Check-In/Check-Out: Efficiently process registrations, reservations, and payments using hotel management software (Opera or equivalent).
- Communication: Answer incoming calls, respond to emails, and handle inquiries regarding rooms, amenities, and local directions professionally.
- Problem Solving: Address guest complaints or requests immediately and escalate complex issues to the management team while maintaining a calm demeanor.
- Security: Monitor the front desk area and lobby to ensure the safety of guests and property at all times.
- Administrative: Maintain accurate records of guest accounts, verify ID for check-ins, and ensure compliance with all hotel policies and procedures.
Qualifications
- Experience: Previous experience in a hotel front desk, reception, or customer service role is preferred.
- Skills: Strong computer literacy, specifically with Property Management Systems (PMS).
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Availability: Must be available to work flexible shifts, including nights, weekends, and holidays to support our 24/7 operations.
- Appearance: Professional appearance and grooming standards are required.
- Education: High school diploma or equivalent required.