Job Description
Join our award-winning downtown Indianapolis hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to manage our 24/7 operations with exceptional service. Enjoy competitive pay, flexible shift options, and career advancement opportunities in one of America's most vibrant cities.
Responsibilities
- Check-in/check-out guests with efficiency and warm hospitality
- Manage reservations and room assignments using Opera software
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with valet services during peak hours
Qualifications
- 1+ years hospitality or customer service experience
- Proficient in hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling proficiency
- Valid Indiana driver's license (for valet duties)
- High school diploma or equivalent required