Job Description
Join Cleveland's premier hospitality destination as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during our high-demand shifts. This full-time role offers competitive pay, comprehensive benefits, and career growth in the heart of downtown Cleveland.
Our ideal candidate thrives in fast-paced environments, possesses outstanding communication skills, and takes pride in creating memorable first impressions. With flexible scheduling including nights, weekends, and holidays, this position is perfect for adaptable team players ready to elevate guest satisfaction.
Responsibilities
- Deliver warm, professional guest check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance departments
- Handle guest complaints with empathy and swift resolution
- Process payments and maintain accurate financial records
- Operate hotel management systems (Opera, PMS)
- Uphold brand standards through consistent service excellence
Qualifications
- 1+ years hospitality or customer service experience
- Strong communication and conflict resolution skills
- Flexibility to work rotating shifts (days/evenings/weekends)
- Proficiency with hotel software and Microsoft Office
- Ability to multitask in high-pressure situations
- High school diploma or equivalent required
- Valid Ohio driver's license preferred