Job Description
Join the vibrant team at Jacksonville's premier riverfront hotel! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences across day, evening, and overnight shifts. As the first point of contact, you'll manage check-ins/out, handle reservations, and resolve inquiries with professionalism and warmth. Enjoy competitive pay, flexible scheduling, and career growth in a dynamic hospitality environment.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly and escalate complex issues
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Perform nightly audits for accuracy
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Strong communication and conflict resolution skills
- Proficiency with hotel management systems (e.g., Opera)
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling proficiency
- Valid Florida driver's license (if required for errands)