Job Description
Join our dynamic team as a Front Desk Agent at Grand Hospitality Group in the heart of Manhattan! We're seeking energetic professionals to deliver exceptional guest experiences in our luxury hotel. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career advancement. If you thrive in a fast-paced environment and embody hospitality excellence, apply today to become part of New York's premier hospitality experience!
Responsibilities
- Manage seamless guest check-in/check-out processes with precision and professionalism
- Handle reservation inquiries, modifications, and room assignments efficiently
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, manage billing discrepancies, and maintain accurate records
- Coordinate with housekeeping, maintenance, and security teams
- Uphold brand standards through personalized guest interactions
- Monitor occupancy levels and optimize room availability
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong multitasking abilities in high-pressure environments
- Valid New York State hospitality certification preferred
- Fluency in English; Spanish or Mandarin a plus