Job Description
Join our award-winning team at the Grand Plaza Hotel, where we redefine luxury hospitality in the heart of Los Angeles. We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences across day, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture in one of California's most iconic cities.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations using our proprietary hotel management system
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute emergency procedures during overnight shifts
Qualifications
- 1+ years hotel or customer service experience
- Flexible availability including nights, weekends, and holidays
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid California driver's license (for valet duties)