Job Description
Join our prestigious downtown Manhattan hotel as a Front Desk Agent and be the first point of contact for our international guests. This full-time shift-based role offers competitive compensation, comprehensive benefits, and opportunities for career growth in the heart of New York City. We're seeking a customer-centric professional with exceptional communication skills to deliver 5-star service across rotating day/evening/night shifts. Enjoy a dynamic work environment with access to NYC's vibrant culture while building your hospitality career.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modifications using Opera PMS
- Resolve guest complaints promptly while maintaining brand standards
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Monitor security protocols and manage lost-and-found items
- Train new agents on property-specific systems and procedures
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency in Property Management Systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid New York State driver's license preferred
- Fluency in English; Spanish/French a plus
- High school diploma or equivalent; hospitality degree preferred