Job Description
Join our award-winning hospitality team at Grand Hotel Tampa, where exceptional service meets vibrant city energy! We're urgently seeking dedicated Front Desk Agents to deliver unforgettable guest experiences during flexible shift schedules. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Tampa's dynamic hospitality scene.
Responsibilities
- Manage guest check-in/check-out procedures with accuracy and efficiency
- Handle reservation inquiries, modifications, and cancellations
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (e.g., Opera) effectively
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Flexible availability for evening/weekend/overnight shifts
- Proficiency in property management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid Florida driver's license (if required for errands)
- Basic computer literacy and cash handling experience