Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel Indianapolis! We're seeking dynamic professionals to manage our 24/7 operations with exceptional guest service. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in the heart of downtown Indianapolis. If you thrive in fast-paced environments and prioritize guest satisfaction, we want you on our team!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Handle reservations, billing inquiries, and payment processing
- Resolve guest complaints with empathy and professionalism
- Maintain accurate records of room assignments and occupancy
- Coordinate with housekeeping and maintenance teams
- Process safe deposit boxes and manage lost & found items
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Strong communication and conflict resolution skills
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic knowledge of Indianapolis attractions and transportation
- Valid driver's license preferred
- First Aid/CPR certification a plus