Job Description
Join the vibrant heart of Milwaukee hospitality as a Front Desk Agent at our premium downtown hotel! We're seeking energetic professionals to deliver exceptional guest experiences during shift work schedules including evenings, nights, and weekends. Enjoy competitive pay, comprehensive benefits, and career growth in a luxury environment where your smile makes every guest feel welcome.
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accurate records
- Manage room inventory and coordinate with housekeeping for seamless operations
- Handle guest inquiries and resolve issues with empathy and professionalism
- Process payments and manage cash drawer with 100% accuracy
- Operate phone systems and manage reservations via multiple platforms
- Uphold brand standards through meticulous attention to detail
- Collaborate with security and maintenance teams during emergencies
Qualifications
- 1+ years hotel front desk or customer service experience
- Flexible availability for rotating shifts (evenings/nights/weekends)
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Milwaukee attractions and transportation
- High school diploma or equivalent required