Job Description
Join our award-winning team at the Grand Harbor Hotel in downtown Baltimore! We're seeking a charismatic Part-Time Front Desk Agent to create memorable guest experiences while managing check-in/check-out processes, handling reservations, and providing exceptional service. Enjoy flexible hours in a luxurious waterfront setting with competitive pay and growth opportunities.
Our ideal candidate thrives in fast-paced environments, possesses outstanding communication skills, and takes pride in delivering personalized hospitality. If you're passionate about creating positive first impressions and want to be part of Baltimore's premier hospitality destination, we encourage you to apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management software
- Handle reservation inquiries, modifications, and cancellations with precision
- Address guest concerns promptly and resolve issues with professionalism
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform daily audits of front desk operations and financial transactions
- Uphold brand standards through attentive guest service and problem-solving
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hotel/hospitality setting
- Proficiency with PMS systems (Opera, Opera Cloud, or similar)
- Exceptional verbal communication and conflict resolution skills
- Ability to multitask effectively in high-pressure situations
- Basic mathematical aptitude for financial transactions
- Flexible availability including weekends, evenings, and holidays
- Valid Maryland driver's license (if airport shuttle duties required)