Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of Atlanta. Enjoy competitive weekly pay, comprehensive benefits, and a vibrant work culture where your contributions are celebrated. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes with attention to detail
- Handle reservation inquiries, room assignments, and billing transactions
- Resolve guest concerns promptly while maintaining brand standards
- Collaborate with housekeeping and maintenance teams for optimal operations
- Utilize property management systems (PMS) for accurate record-keeping
- Process payments and manage cash/credit transactions securely
- Act as a local resource for guests regarding attractions and services
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (e.g., Opera, RoomKey)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Georgia driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic computer literacy and cash handling accuracy