Job Description
Join our award-winning team at Sunset Ridge Hotel & Spa as a Front Desk Agent! We're seeking dynamic professionals to manage our 24/7 guest operations with exceptional service and efficiency. As the first point of contact, you'll create memorable experiences for our international and local guests while working flexible shifts including nights, weekends, and holidays. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in El Paso's premier hospitality destination.
Responsibilities
- Check in/out guests efficiently using our property management system while maintaining accuracy
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/management teams
- Process payments, manage reservations, and maintain detailed guest records
- Monitor security protocols and emergency procedures during assigned shifts
- Upsell hotel services, rooms, and local attractions to enhance guest experience
- Collaborate with concierge and valet teams for seamless guest services
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in 24/7 environments
- Proficiency with Opera, Fidelio, or similar PMS systems
- Exceptional communication skills in English and Spanish
- Ability to work rotating shifts (nights, weekends, holidays)
- Strong problem-solving and conflict resolution abilities
- Valid Texas driver's license and clean driving record (if required for errands)