Job Description
Join our award-winning hospitality team at Grand Tampa Hotel & Suites as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during evening and overnight shifts. This full-time role is perfect for night owls who thrive in fast-paced environments and want to grow their hospitality career in Tampa's vibrant downtown. Enjoy competitive pay, comprehensive benefits, and a supportive team culture.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservation modifications and room assignments
- Handle guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute emergency response protocols during shifts
- Maintain security standards for overnight operations
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 1+ years front desk or customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Proficiency with hotel software systems (Opera, etc.)
- Valid Florida driver's license
- First Aid/CPR certification (or willingness to obtain)