Job Description
Join our award-winning team as a Front Desk Agent at Nashville's premier hospitality destination! We're seeking dynamic professionals to deliver exceptional guest experiences in a fast-paced environment. This immediate hire position offers competitive pay, comprehensive training, and opportunities for career growth. Perfect for individuals who thrive in shift-based roles and are passionate about creating memorable stays.
Why Work With Us?
• Competitive hourly rates + performance bonuses
• Flexible shift scheduling (day/evening/weekend rotations)
• Comprehensive benefits package (health/dental/vision)
• Professional development programs
• Employee discounts on hotel stays & dining
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and escalate when necessary
- Operate property management systems (e.g., Opera, RoomKey)
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Uphold brand standards through cleanliness and safety protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Strong communication and conflict resolution skills
- Proficiency with hotel management software
- Ability to work flexible shifts, nights, weekends, and holidays
- Basic math and cash handling aptitude
- Valid Tennessee driver's license (if required for duties)
- Must pass background check and drug screening