Job Description
Join the vibrant heart of Seattle's hospitality scene as a Front Desk Agent at Grand Plaza Hotel Seattle. We're seeking dynamic professionals to deliver exceptional guest experiences during flexible shift schedules. This role is perfect for night owls and early risers who thrive in fast-paced environments and want to be part of a team that turns every guest interaction into a memorable stay. Enjoy competitive pay, comprehensive training, and the opportunity to grow within our luxury hotel chain.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries and modifications using hotel management systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain secure cash handling protocols
- Coordinate with housekeeping, maintenance, and security teams
- Update guest profiles and maintain accurate records
- Provide local recommendations and assist with guest requests
Qualifications
- Previous front desk or customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Strong problem-solving and multitasking abilities
- Attention to detail and organizational skills
- Basic math and cash handling aptitude
- High school diploma or equivalent required