Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotels Phoenix! We're seeking charismatic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in the heart of downtown Phoenix.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservation inquiries and modify bookings in real-time
- Process payments and maintain accurate cash handling procedures
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols and emergency response procedures
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Flexible availability for rotating shifts (days/evenings/nights)
- Ability to multitask during peak check-in periods
- Basic knowledge of Phoenix attractions and transportation
- High school diploma or equivalent required