Job Description
Welcome to The Grand Portland Hotel, a premier destination in the heart of the city. We are currently seeking an enthusiastic Shift Work Front Desk Agent to join our dedicated hospitality team. We pride ourselves on delivering world-class service and are looking for entry-level talent ready to learn and grow.
This is an excellent opportunity for individuals seeking flexible scheduling, competitive pay, and a supportive work environment. If you have a passion for customer service and want to start your career in the hospitality industry, we want to meet you.
Key Benefits:
- Competitive hourly wage ($18 - $22)
- Flexible shift options (Day, Evening, Night)
- Employee discount on dining and hotel stays
- On-the-job training provided for new hires
Take the first step in your hospitality career today.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using the property management system (PMS).
- Answer incoming phone lines and emails promptly and professionally.
- Handle cash transactions, credit card processing, and balance daily reports.
- Provide information regarding local attractions, restaurants, and transportation.
- Assist in maintaining the cleanliness and organization of the front desk and lobby area.
- Address and resolve guest inquiries or minor complaints in a timely manner.
Qualifications
- High school diploma or equivalent required.
- No prior hotel experience necessary; we provide comprehensive training.
- Strong interpersonal and communication skills.
- Ability to work varying shifts, including weekends, holidays, and nights.
- Basic computer proficiency and typing skills.
- Reliable transportation and a professional appearance.