Job Description
Join our award-winning downtown Houston hotel as a Night Shift Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic hospitality professional to manage our 24/7 operations with excellence. Enjoy competitive pay, comprehensive benefits including health insurance and 401K matching, and opportunities for career advancement within our luxury brand. Work in a vibrant urban setting with access to world-class dining and entertainment. Perfect for night owls who thrive in dynamic environments!
Responsibilities
- Manage seamless check-in/check-out processes for overnight guests
- Handle guest inquiries and resolve issues with exceptional service
- Monitor security systems and access control protocols
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams
- Perform nightly audits and generate daily reports
- Assist with emergency situations following hotel protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and conflict resolution skills
- Ability to work independently during overnight hours
- Proficiency with hotel management software (Opera/PMS)
- Valid Texas driver's license with clean record
- Flexible availability including weekends/holidays
- High school diploma or equivalent required
- Basic knowledge of Houston area attractions preferred