Job Description
Welcome to The Grand Horizon Hotel & Spa, where luxury meets hospitality in the heart of Los Angeles. We are currently seeking a highly motivated and professional Front Desk Agent to join our dynamic team. If you thrive in a fast-paced environment and have a passion for creating exceptional guest experiences, we want to meet you.
As a Front Desk Agent, you will be the face of our brand, greeting guests with warmth and efficiency. We offer flexible shift work opportunities, allowing you to balance your schedule while enjoying a rewarding career in the hospitality industry. Join us and be part of a team that is dedicated to excellence.
Why Join Us?
- Competitive hourly rate ($18.00 - $22.00)
- Employee discounts on dining and spa services
- Opportunities for career growth and advancement
- A vibrant, inclusive work culture
Apply today to start your journey with The Grand Horizon Hotel & Spa.
Responsibilities
- Guest Relations: Greet and welcome guests upon arrival, providing a warm and professional first impression.
- Check-in/Check-out: Efficiently process guest registrations, payments, and key issuance using the Property Management System (PMS).
- Reservations: Assist with making and modifying reservations, answering phone inquiries, and managing the front desk queue.
- Information Services: Provide accurate information regarding local attractions, dining, and transportation to guests.
- Problem Solving: Address and resolve guest complaints or issues promptly to ensure high levels of guest satisfaction.
- Security: Monitor the lobby area, ensure the security of guest rooms, and follow all safety protocols.
- Administrative: Maintain the cleanliness and organization of the front desk area and lobby.
Qualifications
- Experience: Minimum 1 year of experience in a front desk or hospitality role preferred.
- Education: High school diploma or GED required.
- Communication: Excellent verbal and written communication skills in English.
- Availability: Must be available to work varying shifts, including mornings, evenings, weekends, and holidays.
- Technology: Proficiency with computer systems and reservation software (e.g., Opera, Mews).
- Appearance: Professional appearance and grooming standards.
- Physical Requirements: Ability to stand for extended periods and lift moderate amounts of weight.