Job Description
Welcome to The Louisville Grand Hotel & Spa, where we redefine luxury and hospitality. We are currently seeking a dedicated and professional Front Desk Agent to join our dynamic team in the heart of downtown Louisville. If you thrive in a fast-paced environment and possess a passion for creating memorable guest experiences, we want to meet you.
As a key member of our front-of-house team, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive benefits package, flexible shift work schedules to accommodate your lifestyle, and a supportive culture that values your contributions.
Why Join Us?
- Competitive hourly pay ranging from $17.00 to $22.00.
- Comprehensive health, dental, and vision insurance.
- Employee discounts on dining and spa services.
- Opportunities for career advancement within the hospitality industry.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a premium first impression.
- Manage check-in and check-out procedures efficiently using hotel property management systems (PMS).
- Handle guest inquiries, complaints, and requests with professionalism and empathy.
- Assist with concierge services, including restaurant reservations and local transportation arrangements.
- Monitor front desk activity, ensuring security protocols are followed and the lobby area is organized.
- Maintain accurate records of guest accounts and transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet high standards.
Qualifications
- High school diploma or GED equivalent required; hospitality or customer service certification is a plus.
- Previous experience in a front desk or guest services role is preferred.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office and hotel management software.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong problem-solving abilities and a positive attitude under pressure.
- Professional appearance and demeanor.