Job Description
We are seeking a dedicated and professional Front Desk Agent to join our prestigious hospitality team in downtown Louisville. As the face of The Louisville Grand Hotel, you will play a pivotal role in creating memorable experiences for our guests while managing the daily operations of the front desk. We offer a dynamic work environment with competitive shift differentials for night and weekend work.
Why Join Us?
- Competitive hourly wage with shift differentials.
- Comprehensive health, dental, and vision insurance.
- Generous employee discount on dining and lodging.
- Opportunities for career advancement within the hospitality sector.
If you thrive in a fast-paced environment and possess a passion for service, we want to hear from you.
Responsibilities
- Check-in guests efficiently and accurately, processing payments and room keys.
- Manage check-out procedures, ensuring accurate billing and satisfaction.
- Answer incoming calls and respond to guest inquiries via email or in-person promptly.
- Handle guest complaints or issues with professionalism and escalate when necessary.
- Monitor and maintain the cleanliness and organization of the front desk area.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Perform security checks and maintain a safe environment for guests and staff.
Qualifications
- Previous experience as a Front Desk Agent, Receptionist, or in a similar hospitality role is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency with hotel management software (PMS) and MS Office suite.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- High school diploma or equivalent required; post-secondary education in hospitality is a plus.
- Must be detail-oriented and able to multitask in a busy environment.