Job Description
Join Our Elite Team at Apex Hospitality Group
Are you a charismatic professional with a passion for exceptional service? Apex Hospitality Group is currently seeking a dynamic Front Desk Agent to join our growing team in North Carolina. We pride ourselves on delivering world-class hospitality experiences, and we need someone with a proactive attitude to represent our brand at the front line.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. If you thrive in a fast-paced environment and enjoy creating memorable interactions, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($16.00 - $20.00)
- Flexible shift schedules to accommodate work-life balance
- Opportunities for career advancement within the hospitality industry
- Supportive and professional work environment
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests, ensuring a smooth check-in and check-out process.
- Operational Excellence: Manage front desk operations efficiently, including answering phones, processing reservations, and handling inquiries via email and in-person.
- Guest Relations: Address guest needs and resolve complaints promptly to ensure 100% guest satisfaction.
- Security & Safety: Monitor security systems, verify guest identities, and ensure the safety and security of the property and guests.
- Administrative Duties: Maintain accurate guest records, update property management systems, and prepare daily reports.
- Area Maintenance: Assist in maintaining the cleanliness and organization of the front desk area and lobby.
Qualifications
- Experience: Previous experience in hospitality, customer service, or reception is preferred but not mandatory.
- Communication: Excellent verbal and written communication skills with a polished telephone manner.
- Technical Skills: Proficiency in Microsoft Office Suite and Property Management Systems (PMS).
- Availability: Must be available to work flexible shifts, including weekends, evenings, and holidays.
- Appearance: Professional appearance and demeanor that aligns with our brand standards.
- Language: Bilingual skills are a plus.