Job Description
Join the vibrant heart of New Orleans hospitality as a Front Desk Agent at the prestigious Grand Orleans Hotel. We're seeking energetic professionals to deliver exceptional guest experiences during our day, evening, and overnight shifts. Immerse yourself in the city's rich culture while providing world-class service in a dynamic environment. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most iconic destinations.
Responsibilities
- Check-in/check-out guests efficiently with warm professionalism
- Manage reservations and room assignments using PMS systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute emergency procedures and security protocols
- Upsell hotel amenities and local attractions
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with hotel management software (e.g., Opera)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Valid Louisiana driver's license preferred