Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Austin! We're seeking energetic professionals to deliver exceptional guest experiences during flexible day, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and career growth in one of Texas' most vibrant cities. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Manage guest check-in/out processes with efficiency and warmth
- Handle reservations, inquiries, and special requests via phone/in-person
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest needs
- Utilize property management systems (Opera/PMS) effectively
- Resolve guest concerns promptly and professionally
- Perform nightly audits and shift report documentation
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Proficiency in hotel management software (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking abilities
- Basic math and cash handling proficiency
- Positive attitude and team player mentality