Job Description
We are seeking a dynamic and detail-oriented Front Desk Agent to join our award-winning team at The Grand Philadelphia Hotel. If you thrive in a fast-paced environment and love providing exceptional guest experiences, we want to hear from you.
As part of our shift work roster, you will play a crucial role in ensuring our guests feel welcomed and valued from the moment they arrive. This position offers flexible scheduling options to help you balance your work and life.
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Handle guest inquiries, complaints, and requests with professionalism and empathy.
- Maintain a clean and organized front desk area and lobby.
- Process payments and handle cash transactions accurately.
- Assist with concierge services and provide local recommendations.
- Ensure safety and security protocols are followed at all times.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality or customer service is preferred.
- Strong communication and interpersonal skills.
- Ability to work various shifts, including nights and weekends.
- Proficiency in Microsoft Office Suite and hotel PMS software is a plus.