Job Description
Welcome to Grand Horizon El Paso Hotel & Suites, where we redefine comfort and service. We are currently seeking passionate and reliable individuals to join our dynamic team as Front Desk Agents. If you are looking for an exciting career in the heart of Texas and want to be part of a company that values excellence, we want to meet you.
Why Apply?
- Urgent hiring for immediate openings.
- Competitive hourly wage ranging from $16 to $22.
- Flexible shift work options (Day, Swing, and Graveyard shifts available).
- Comprehensive benefits package including medical, dental, and vision.
- Employee discounts on dining and local attractions.
Don't miss this opportunity to advance your hospitality career in El Paso!
Responsibilities
- Greet and check-in guests in a professional and welcoming manner, ensuring a smooth arrival experience.
- Handle guest inquiries, complaints, and special requests with efficiency and a focus on guest satisfaction.
- Manage the front desk operations during assigned shifts, including answering multi-line phones and managing reservations.
- Maintain the lobby area and front desk to ensure a clean and organized environment.
- Monitor security systems and enforce hotel policies to ensure the safety of guests and staff.
- Process payments accurately and manage daily cash and credit transactions.
- Collaborate with housekeeping and maintenance teams to address room status and maintenance issues promptly.
Qualifications
- Previous experience in hotel front desk, hospitality, or customer service is preferred.
- Strong communication and interpersonal skills with the ability to engage with diverse guests.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Smith Travel) is a plus.
- High school diploma or GED required.
- Must be detail-oriented, organized, and able to multitask in a fast-paced environment.