Job Description
Join Detroit Hospitality Group as a Front Desk Agent and experience the flexibility of shift work with daily pay! We're seeking energetic professionals to manage our high-energy downtown Detroit property. Enjoy the convenience of getting paid daily while delivering exceptional guest experiences in Michigan's vibrant hospitality scene. Perfect for students, gig workers, or those seeking flexible income without waiting for biweekly paychecks. Our supportive team environment offers growth opportunities and competitive benefits for top performers.
Responsibilities
- Manage guest check-in/check-out processes efficiently using PMS systems
- Handle reservation inquiries and modify bookings in real-time
- Process payments and manage cash drawer with 100% accuracy
- Resolve guest concerns promptly and maintain high satisfaction scores
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through professional communication and appearance
- Monitor security protocols and manage key systems
- Prepare daily shift reports and handover documentation
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or hospitality experience
- Proficiency with PMS systems (Opera, RoomKey, etc.)
- Strong cash handling and reconciliation skills
- Exceptional communication and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Valid Michigan driver's license preferred
- Ability to stand for extended periods and lift 25 lbs