Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent in the heart of Boston! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shift schedules. Enjoy weekly paychecks while working in a fast-paced luxury environment. Perfect for night owls and early birds alike – choose from morning, evening, or overnight shifts. Grow your hospitality career with industry-leading training and advancement opportunities.
Responsibilities
- Check-in/check-out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Assist with special requests and VIP guest arrangements
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years hotel or customer service experience
- Proficiency in PMS systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic mathematical and cash handling abilities
- Multi-language skills (Spanish/French) a plus
- Valid Massachusetts hospitality certification