Job Description
Are you passionate about creating memorable guest experiences in the heart of Milwaukee? The Grand Milwaukee Hotel & Suites is seeking dedicated individuals to join our dynamic hospitality team. We offer a vibrant work environment, competitive compensation, and opportunities for professional growth within the luxury hospitality sector.
Why Join Us?
- Competitive hourly pay ranging from $18.00 to $22.00.
- Employee discounts on dining and spa services.
- Comprehensive training and career advancement programs.
- A supportive and inclusive workplace culture.
Located at the prestigious 123 E Wisconsin Avenue, our hotel is a landmark destination for travelers and locals alike. If you thrive in a fast-paced environment and love helping people, we want to hear from you.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth check-in and check-out process.
- Manage reservations and room assignments using our Property Management System (PMS).
- Handle guest inquiries, complaints, and requests promptly and professionally to ensure 100% guest satisfaction.
- Maintain the cleanliness and orderliness of the front desk area and lobby spaces.
- Assist with billing, processing payments, and reconciling daily financial transactions.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready.
- Support special events and catering functions as required.
Qualifications
- High school diploma or equivalent required; associate degree or hospitality certification is a plus.
- Previous experience in a hotel front desk or customer service role is preferred but not mandatory for enthusiastic candidates.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel property management software.
- Ability to work flexible hours, including weekends, nights, and holidays.
- A professional appearance and a positive, can-do attitude.