Job Description
Join our award-winning team at The Grand Orleans Hotel, where Southern hospitality meets luxury! We're seeking a dynamic Front Desk Agent to be the first point of contact for our discerning guests. As the face of our iconic downtown property, you'll create unforgettable experiences while managing check-ins, reservations, and concierge services. Enjoy competitive benefits, career growth opportunities, and the chance to immerse yourself in New Orleans' vibrant culture. Perfect for hospitality professionals who thrive in fast-paced environments and excel at turning every guest interaction into a 5-star moment.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries using Opera property management system
- Coordinate with housekeeping, maintenance, and valet teams to ensure seamless operations
- Handle guest complaints and requests with professionalism and problem-solving skills
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium rooms and hotel amenities
- Assist with group bookings and VIP guest arrangements
Qualifications
- Minimum 2 years front desk experience in luxury hotel environment
- Proficiency in Opera property management system
- Exceptional communication and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Valid Louisiana hospitality certification or willingness to obtain
- Strong attention to detail and multitasking capabilities
- Knowledge of New Orleans attractions and local services
- Spanish language proficiency preferred