Job Description
Join our award-winning team at Grand Harbor Hotels Boston! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of downtown. This is your opportunity to grow your career in luxury hospitality while working in one of America's most vibrant cities.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns with empathy and efficiency
- Collaborate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium services
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year hotel front desk or guest services experience
- Proven ability to multitask in fast-paced environments
- Strong communication and conflict resolution skills
- Proficiency with Opera/PMS systems
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent
- Basic knowledge of Boston tourism attractions
- Valid Massachusetts driver's license preferred