Job Description
Join our dynamic team at Grand Hospitality Group as an immediate-hire Hotel Guest Service Agent! No experience required – we provide comprehensive training to launch your hospitality career. Located in the heart of Charlotte's vibrant Uptown district, you'll be the welcoming face of our luxury hotel, ensuring exceptional guest experiences from check-in to checkout. Enjoy competitive pay, flexible scheduling, and career advancement opportunities. Start your journey with us today!
Responsibilities
- Greet and assist hotel guests with check-in/check-out processes efficiently
- Manage reservations, room assignments, and billing inquiries
- Handle guest complaints with professionalism and resolve promptly
- Coordinate with housekeeping and maintenance departments for guest requests
- Maintain accurate guest records and transaction logs
- Process payments and manage cash drawer operations
- Uphold brand standards and safety protocols at all times
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency (POS systems preferred)
- Ability to work flexible shifts including nights/weekends
- Customer service mindset with problem-solving abilities
- Positive attitude and team-oriented approach
- No prior experience required – training provided
- Must pass background check and drug screening