Job Description
Are you looking for local Front Desk Agent jobs in Atlanta, GA? The Atlanta Grand Hotel is seeking a dedicated and professional Night Shift Agent to join our elite hospitality team. If you thrive in a fast-paced environment and enjoy providing exceptional guest experiences, this is your opportunity to shine.
As a Night Shift Agent, you will be the face of the hotel after hours, ensuring our guests feel safe, welcomed, and valued. We offer a competitive salary, a vibrant work environment, and opportunities for growth within the hospitality industry.
Your Impact:
Join a team that redefines luxury and service in the heart of the city.
Responsibilities
- Manage the check-in and check-out process for late-night arrivals efficiently and professionally.
- Answer and route incoming phone calls and guest inquiries with a friendly, problem-solving attitude.
- Monitor hotel security systems and ensure the safety of guests and property during the night shift.
- Process payments and handle cash and credit transactions with accuracy and integrity.
- Assist guests with local recommendations, wake-up calls, and room service orders.
- Perform light cleaning duties in the front desk area and lobby to maintain a pristine atmosphere.
- Resolve guest complaints or issues in a calm and professional manner.
Qualifications
- High school diploma or GED required.
- Previous experience in hotel front desk operations or customer service preferred.
- Must be available to work rotating night shifts, holidays, and weekends.
- Strong verbal communication and interpersonal skills.
- Proficiency with hotel management software and Microsoft Office Suite.
- Ability to stand for extended periods and lift moderate weights (up to 20 lbs).
- Valid driver's license is a plus.