Job Description
Join our dynamic team as a Part-Time Front Desk Agent at the luxurious Grand River Oaks Hotel in Houston! This role offers flexible shift work with competitive pay and opportunities for career growth. As the first point of contact, you'll create unforgettable experiences for our guests while working in a vibrant, fast-paced environment. We provide comprehensive training and a supportive team culture. Perfect for students or professionals seeking flexible hours with evening and weekend availability. Apply today to become part of Houston's premier hospitality experience!
Responsibilities
- Efficiently manage guest check-in/check-out processes using property management systems
- Handle guest inquiries and resolve complaints with professionalism and empathy
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute shift duties including cash handling, balancing daily reports, and security protocols
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area at all times
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 6 months customer service or front desk experience
- Exceptional communication and interpersonal skills
- Proficiency with hotel software (Opera, Fidelio, or similar)
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving and conflict resolution abilities
- Basic math skills and attention to detail
- Valid Texas driver's license (if required for errands)