Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in vibrant Fort Worth! We're seeking energetic professionals to deliver exceptional guest experiences while enjoying weekly pay and career growth opportunities. As the first point of contact, you'll create memorable stays in our luxury downtown hotel with competitive benefits and a supportive work environment. If you thrive in fast-paced hospitality settings and value financial stability through timely compensation, this role is your perfect match.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries and complaints promptly using problem-solving skills
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process billing transactions and maintain accurate guest records
- Conduct property tours and upsell premium services
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math skills for cash handling and billing
- Valid Texas driver's license (if required for errands)