Job Description
Join our award-winning hospitality team at Grand Plaza Hotel! We're urgently seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in the heart of Albuquerque. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in a thriving tourism destination. If you're passionate about service excellence and thrive in fast-paced environments, apply today!
Responsibilities
- Check-in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent (required)
- 1+ years hospitality or customer service experience
- Proficiency in hotel management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Albuquerque tourism attractions
- Flexible availability including weekends/holidays
- Positive attitude with strong attention to detail