Job Description
Join our award-winning team as a Front Desk Agent at the heart of Nashville's vibrant hospitality scene! We're urgently seeking charismatic professionals to deliver exceptional guest experiences at our luxury downtown property. This is your opportunity to shine in a fast-paced environment while building a rewarding career in the tourism capital of the South. Immediate start dates available! Enjoy competitive pay, comprehensive benefits, and the chance to work in Music City's most iconic location.
Responsibilities
- Deliver exceptional guest service through check-in/out procedures and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest complaints and resolve issues with professionalism and empathy
- Utilize property management systems (Opera/PMS) efficiently
- Process payments and maintain accurate financial records
- Act as the primary information hub for guests and staff
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (PMS)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Tennessee driver's license (if required for errands)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Nashville attractions and events
- Positive attitude with a passion for creating memorable experiences