Job Description
Join our award-winning team as a Front Desk Agent at Memphis Hospitality Group! We're urgently seeking dynamic professionals to deliver exceptional guest experiences in the heart of Memphis. This shift-based role is perfect for energetic individuals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in the hospitality industry. Apply today and become part of Memphis' premier hospitality experience!
Responsibilities
- Manage check-in/check-out processes efficiently using hotel software
- Handle guest inquiries, resolve complaints, and provide local recommendations
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through exceptional customer service
- Monitor security protocols and ensure guest safety
- Assist with administrative duties and report maintenance issues
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service or hospitality experience
- Proficiency with reservation systems (e.g., Opera, Sabre)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic knowledge of MS Office applications
- Valid driver's license and reliable transportation
- Professional appearance and positive attitude